Account Manager developing and maintaining relationships with big clients in the commercial sector at Desjardins. Focusing on promoting and selling products to grow the business.
About the role
- Customer Success Manager at Brink’s managing key customer accounts and ensuring satisfaction. Collaborating across teams to resolve issues and enhance service delivery.
Responsibilities
- Retain an established book of business that requires frequent interaction with multiple internal resources.
- Own a portfolio of customers as a single point of contact for all customer service needs, focusing on our key accounts.
- Assume ownership of service and support-related issues to ensure quick action and resolution while prioritizing the customer.
- Monitor customer satisfaction levels to ensure the highest quality of service.
- Prepare, analyze, and manage customer service relationships through service performance reporting, SLA management, and metrics, including facilitating customer-facing Monthly and Quarterly Business Reviews and other performance-based meetings.
- Lead internal groups to evaluate and implement procedural and systematic solutions that meet customer needs while adhering to company strategy and business objectives and reduction in costs.
- Build and maintain strong working relationships with various levels of internal and external customers to drive operational improvements and the customer experience.
- Understand unique customer processes and needs, responding to a wide variety of special customer service requests and inquiries.
- Collaborate with cross-functional teams, including sales, operations, and other resources, to provide deliverables that enhance customer relationships and meet customer expectations.
- Support planning strategies and initiatives to enhance the delivery of services to the customer.
Requirements
- Bachelor’s degree in Business, Marketing, Logistics or related field
- 5+ years of experience in customer success, account management, or related roles
- Knowledge of key systems and tools relevant to the role
- Ability to travel on short notice to customer meetings and/or support Brink’s branch operations
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Director of Account Management leading retail merchant relationships and strategic initiatives for Mastercard's North America sales organization. Focus on driving value and partnerships with key retail merchants.
Customer Account Manager working with automotive repair shops to sell products and support sales programs for Advance Auto Parts. Collaborating with District Leaders and managing customer relationships in New Jersey.
Sales Account Manager for Uline managing existing accounts in Austin, TX and prospecting for new business with a strong focus on customer relationships and solutions.
Sales Account Manager helping businesses discover quality products in Plano, Texas. Managing accounts, prospecting new business, and providing effective solutions using high quality products.
Sales Account Manager driving growth for Thryv by connecting with local businesses and selling SaaS solutions face to face. Build and manage a portfolio of SME clients in Wellington.
Dealer Relationship Manager developing and growing relationships with dealers in Georgia’s Own indirect lending network. Engaging in training and maintaining quality loan volume through strategic partnerships.
Territory Manager responsible for sales growth and customer support in designated territories. Educating healthcare professionals on innovative medical solutions by BD.
Key Account Manager responsible for managing strategic accounts in electrification and energy infrastructure. Leading Data Center projects across France and Europe.
Territory Account Manager overseeing sales efforts in Ohio for Hikma Pharmaceuticals. Responsible for managing sales and fostering client relationships to achieve corporate goals.