Hybrid Solution Deployment Manager

at Docebo

• Job title: Solution Deployment Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Munich, Germany

About the role

• Solution Deployment Manager onboarding multiple clients to Docebo's AI-powered learning platform. Collaborating with Help Desk Specialists and Customer Account Managers to ensure successful onboarding.

Responsibilities

• Deal with customers from different countries, managing multiple projects concurrently;
• Consult and Work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding.
• Develop/monitor overall implementation schedule (including all functional, customiSation and integration/technical projects) to meet client objectives
• Document Onboarding project activities to ensure alignment and continuity across the Customer Success departments.
• Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation
• Prevent, identify, quantify, and communicate risks internally and externally
• Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets

Requirements

• **Fluent in German both written and spoken**
• Fluency in English both written and spoken
• Great understanding of consulting processes and software implementation
• Experience in an IT Project Manager role or in IT service implementation and delivery
• Experience working with clients in the ‘Large Accounts/ Enterprise’ space
• A natural inclination to resolve customer problems and help them be highly successful.
• Ability to travel as required
• Experience in HR/ E-Learning / Learning Management industry is preferred

Benefits

• Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
• Employee Share Purchase Plan
• Career progression/internal mobility opportunities
• Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
• WeWork partnership and “Work from Anywhere” program