Sr. Manager overseeing mortgage operations at FNBO, collaborating on strategies for compliant and timely loan support. Driving performance standards while enhancing service quality and employee productivity.
Responsibilities
Develop a clear vision, strategy, and plan of action for the teams based upon current and future short and long-term goals.
Work with the VP of Lending Operations to provide recommendations to the Department's strategic plan to enhance Business Unit/Divisional and overall Bank performance and profitability.
Engage and build relationships with peer managers, Mortgage Loan Originators, Sales Managers, and leadership across the individual segment.
Monitor key performance indicators (KPI) including disclosure turnaround time (TRID compliance), processing accuracy, closing coordination metrics, error rates, and post-closing deficiency trends, and lead the team to achieve performance standards.
Oversee disclosure workflows to ensure TRID timeline compliance for Loan Estimates and re-disclosures across all loan types.
Requirements
Bachelor’s Degree or equivalent combination of education and experience
Previous experience managing/supervising or strong understanding of mortgage lending concepts, practices, procedures and regulatory requirements.
Excellent written and verbal communication skills; must have the ability to effectively communicate with Senior Management, Mortgage Loan Originators, Sales Managers, operations, and compliance staff
Ability to collaborate with partners across the enterprise.
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