Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers.
About the role
- Customer Service Desk role managing customer portfolio at DLL, ensuring customer needs are met and resolved efficiently. Engaging with various stakeholders to maintain relationships and service excellence.
Responsibilities
- Gestione delle richieste e delle comunicazioni dei clienti tramite telefono, email e PEC.
- Interazione con diverse funzioni aziendali per la risoluzione di problematiche complesse.
- Monitoraggio e follow-up delle segnalazioni ricevute fino alla loro completa risoluzione.
- Supporto nella gestione delle relazioni con clienti e fornitori, garantendo un servizio efficiente e professionale.
- Supporto nella fatturazione attiva e passiva (clienti e fornitori).
- Verifica e registrazione delle fatture secondo le procedure aziendali.
- Collaborazione con l’ufficio contabilità per la corretta imputazione dei documenti fiscali.
- Archiviazione e gestione documentale delle pratiche amministrative.
Requirements
- Precedente esperienza in contesti strutturati (5 anni minimo)
- Pregressa e consolidata esperienza nel customer service / assistenza clienti
- Motivazione, precisione e attenzione al dettaglio nello svolgimento delle attività quotidiane.
- Propensione al lavoro in team e buone capacità relazionali.
- Conoscenza della lingua inglese a livello B1/B2
Benefits
- Due giorni lavorativi all'anno di volontariato per un ente di beneficenza locale.
- Programma di salute e benessere che include cibo sano, controlli sanitari gratuiti, attività divertenti per la salute e la vitalità.
- Orario flessibile con possibilità di lavorare da casa
- Opportunità di sviluppo professionale: apprendimento online, programmi di sviluppo per i membri.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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