Customer Service Specialist in CommBank’s Funding & Settlements team managing business loan processes. Collaborating with stakeholders and providing exceptional customer service to internal and external clients.
About the role
- Provide administrative support and customer service for various tasks, emphasizing emotional intelligence and communication skills. Manage calls and emails while ensuring information accuracy and organization.
Responsibilities
- Support with various administrative tasks
- Handle inbound and outbound calls, providing exceptional customer service and gathering necessary information from clients.
- Manage and respond to email communications promptly and professionally.
- Draft letters of representation and other necessary correspondence
- Gather detailed information from clients, ensuring all necessary data is collected for case management.
Requirements
- 1-2 years of customer service experience
- Excellent English level. The ideal candidate must have the skill to typing while listening to the clients.
- Empathy: Ability to understand and share the feelings of others, providing a supportive environment for clients.
- Self-Sufficiency: Capable of working independently with minimal supervision. - Proactive: Ability to anticipate needs and take initiative to address them without being prompted.
- High Emotional Intelligence: Skilled at recognizing and managing your own emotions as well as those of others.
- Customer Service Excellence: Demonstrated ability to provide outstanding service to clients, resolving issues effectively and efficiently.
- Patience: Ability to remain calm and patient, especially when dealing with challenging situations or distressed clients.
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