Hybrid Customer Success Specialist

at Digitopia

• Job title: Customer Success Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Istanbul, Turkey

About the role

• Customer Success Specialist fostering relationships and driving outcomes for Digitopia clients. Collaborating with teams to ensure customer adoption and satisfaction in a hybrid work environment.

Responsibilities

• Own customer & partner relationships: Act as the primary liaison between Digitopia and external stakeholders; build trust and long-term partnerships.
• Drive onboarding & adoption: Collaborate with cross-functional teams to ensure smooth onboarding, integration, and time-to-value for new customers and partners.
• Run regular check-ins: Understand needs, address concerns, identify upsell/cross-sell opportunities, and support mutual growth.
• Create success plans: Develop and execute strategies that increase satisfaction, retention, and business expansion.
• Enable through training & support: Provide guidance, best practices, and resources to help customers/partners succeed.
• Use data to improve outcomes: Analyze partner performance and customer usage signals; work with internal teams to optimize processes and hit shared targets.
• Be a voice of the customer: Contribute to thought leadership by engaging both customers and internal teams, bringing insights that improve product and delivery.

Requirements

• Minimum 5 years of experience in Customer Success and/or management consulting.
• Proven track record managing customer & partner relationships and driving business results (retention, growth, satisfaction).
• GenAI fluency: You’re comfortable with generative AI tools and excited by the potential of agentic AI solutions to automate everyday tasks.
• Growth mindset: You’re a learner, unlearner and relearner, ready to navigate ambiguity and keep evolving.
• High energy & ownership: You’re proactive, hard-working, and thrive in fast-paced environments; bringing “explosive energy” and a get-things-done attitude.
• Excellent communication skills in English (written & verbal) with strong interpersonal presence.

Benefits

• Impact from Day 1: You’ll shape customer outcomes that executives rely on globally.
• Continuous growth: We fund courses, conferences and internal hackathons.
• Hard-working, high-bar culture: Ambitious goals, strong ownership, and real team support.
• Balanced flexibility: Enjoy hybrid working, flexible hours and generous paid time off.
• Supportive culture: We’re a diverse, international team that values authenticity and bold ideas.
• Long-term rewards: Competitive salary with stock options tied to your lasting impact.