Account Manager role at Peoples Post focusing on client satisfaction and revenue growth. Responsibilities include onboarding, performance analysis, and strategic client communication.
DG
Hybrid Key Account Manager, Public Sector
Posted last week
About the role
- Key Account Manager developing public sector client relationships through strategic sales efforts. Responsible for account management and onboarding in a hybrid work environment.
Responsibilities
- Responsible for managing and developing a designated client portfolio of federal and state authorities
- Work primarily in farming (70%) and hunting (30%) and build long-term, resilient customer relationships
- Strategically advance customer relationships and open up new business areas
- Work closely with internal teams, lead sales projects and align customer requirements with technical solutions
- Responsible for the business development of assigned existing public sector accounts
- End-to-end responsibility from acquisition through proper proposal and contract preparation to contract conclusion
- Full handling of customer inquiries across the sales life cycle (call-offs, mini-competitions, partner inquiries related to existing business) including no-bid/bid assessment
- Ensuring and expanding existing business (close cooperation with Delivery & Community Manager)
- Identifying new business from existing accounts
- Sales contact for the subject-matter experts
- Escalation management
- Ensuring customer expansion through appropriate sales performance and stakeholder management
- Identifying, developing and implementing measures within accounts to develop cross-selling opportunities for the DIGIT4U Group portfolio
- Developing new business to broaden our brand presence within the account
- Building and maintaining customer relationships through continuous communication, especially with decision-makers at various hierarchical levels
- Responsible for onboarding productive employees including prior coordination with HR
- Creation of customer development plans
Requirements
- Successfully completed training in sales or equivalent, or degree in business administration, economics, sales management, business psychology or a related field
- At least 5 years of sales experience with a focus on IT solutions in the public sector
- Demonstrable successes in account development (farming) and new customer acquisition (hunting)
- Strong farmer mentality with strategic foresight and result orientation
- Deep understanding of public administration and a reliable network of decision-makers
- Experience with proposal and procurement processes and knowledge of common contract types in the public sector – especially in people-based services
- Good technical understanding and knowledge of project methodologies (e.g., V-Model, Scrum)
- Strong communication, sales and organizational skills
- Solid knowledge of public procurement procedures and IT trends such as registry modernization and the Online Access Act (Onlinezugangsgesetz)
- Independent and detail-oriented working style with a reliable focus on essentials
- Strong analytical and conceptual abilities
- Quick comprehension skills
- Structured and self-directed working approach with a hands-on mentality
- Excellent German language skills, both written and spoken
Benefits
- €50 internet allowance
- €40 Spendit card
- €75 company pension contribution
- Childcare (KITA) allowance up to €150
- 30 days vacation
- December 24th and 31st off
- 1 Mental Health Day per year
Job title
Job type
Experience level
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Not specified
Degree requirement
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