Business Operations Coordinator for People Performance Resources improving operational efficiency and supporting strategic initiatives. Collaborating with COO and managing project coordination in hybrid setup.
About the role
- Business Process Engineer supporting the ICAM-ES III effort through analysis and improvement of workflows. Partnering with engineering teams to ensure cloud architecture and security compliance in an Agile environment.
Responsibilities
- Analyze current-state ICAM processes, workflows, and service outcomes; identify gaps, inefficiencies, and control weaknesses
- Facilitate stakeholder working sessions to capture requirements, pain points, and success measures for ICAM improvements
- Develop future-state process models, user journeys, and workflow designs that align to security and audit needs
- Translate business and compliance requirements into actionable epics, user stories, acceptance criteria, and implementation tasks
- Maintain traceability between operational needs, technical requirements, and delivered capabilities
- Provide hands-on technical input to ensure proposed solutions align with cloud security architecture and DHS/USCIS security controls
- Partner with engineering teams to evaluate identity and access patterns across hybrid and multi-cloud environments
- Support design reviews for authentication, authorization, and access governance changes to reduce risk and improve reliability
- Identify opportunities to standardize configurations and automate controls to improve security posture and audit readiness
- Promote DevSecOps development standards and support consistent application of secure SDLC practices across ICAM workstreams
- Contribute to CI/CD, infrastructure-as-code, and security scanning approaches that increase repeatability and reduce manual effort
- Participate in Agile ceremonies (planning, standups, demos, retrospectives) and help teams remove delivery blockers
- Coordinate with the Program Manager to manage dependencies, risks, and change impacts tied to process and product updates
- Assess commercial and open-source ICAM products and related components to recommend fit-for-purpose enhancements
- Develop decision support artifacts (options analysis, trade studies, implementation approaches) for proposed product changes
- Lead and support implementation of accepted product changes, including configuration, workflow updates, and validation activities
- Coordinate testing support (functional, security, and user validation) to ensure changes meet requirements and do not degrade services
- Develop and maintain SOPs, process documentation, and implementation playbooks to support sustainment and knowledge transfer
- Support release communications, stakeholder updates, and change enablement activities for impacted user communities
- Contribute to audit support activities by assembling evidence, process narratives, and control descriptions as requested
- Support incident triage and problem management by assisting with root cause analysis and process correction actions as needed
- Track post-implementation outcomes and recommend continuous improvement actions based on metrics and stakeholder feedback
Requirements
- 8+ years of experience in business process reengineering, requirements definition, and process improvement for enterprise IT programs
- Bachelor's degree in Business, Information Systems, Engineering, Public Administration, or a related discipline is required; in lieu of a degree, 12 years of experience can be substituted
- In-depth knowledge of cloud architecture and security, DevSecOps development standards, and the ICAM product landscape (commercial and open-source)
- Proven ability to recommend, lead implementation, and implement accepted product changes in an enterprise environment
- Experience gathering requirements, reengineering business processes, and translating needs into Agile epics/user stories with clear acceptance criteria
- Working knowledge of identity and access management concepts (for example authentication, authorization, SSO, RBAC, OAuth/OIDC, PKI, privileged access)
- Familiarity with Agile delivery tooling and collaboration platforms (for example Jira, Confluence, GitHub, Microsoft Teams)
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Program Manager leading complex enterprise programs within Blue Origin's Operations. Focusing on improving efficiency and aligning operational strategies across multiple business functions.
Program Manager in Blue Origin's Strategy, Finance and Business Operations team. Leading enterprise programs and projects for operational efficiency in manufacturing.
Business Operations Analyst managing financial compliance and office operations for Lyra Health in Madrid. Overseeing budgeting, reporting, and local compliance while ensuring efficient office management.
Director of IT Business Operations driving financial discipline, vendor strategy, and operational excellence at Memorial Sloan Kettering Cancer Center. Ensuring robust IT financial management processes for technology verticals.
Business Operations Executive supporting operations for training programmes. Managing logistics, learner support, and reporting in a hybrid work environment.
Senior Manager leading operations for global marketing & communications at HPE. Responsible for driving operational excellence and integrating AI across GMC teams.
Analyst for QRI Business Operations in Fidelity, assisting with workflows and strategic communications. Collaborating with various internal teams to support QRI initiatives and business operations.
Business Operations Support Associate providing operational support across project lifecycle in consulting firm Crowe. Collaborating with global teams to streamline engagement efficiency.
Business Operations Support Manager providing operational, administrative, billing, and client intake support for Crowe. Managing a team and ensuring operational excellence across regions.