Hybrid Communications Advisor

at Desjardins

• Job title: Communications Advisor
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Magog, Canada

About the role

• Communications Advisor aiding caisse managers in communications strategy and maintaining member relations. Support organizational communication and community outreach efforts.

Responsibilities

• Participate with the caisse management committee to develop the annual communications activities plan within the allocated budget.
• Provide advisory support to managers on communication activities for various client segments, community organizations, officers, managers and employees, and help them carry out these activities.
• Ensure and uphold a positive image of the caisse and Desjardins Group by identifying potential risk situations and informing the caisse’s general manager and the various partners involved.
• Monitor activities related to service quality for members and clients (for example, surveys and complaints).
• Receive and analyze sponsorship, donation and fundraising requests and make recommendations, and conduct follow-ups, such as those related to contributions made.
• Help produce the caisse’s social responsibility report.
• Analyze, select and ensure the quality of communication methods intended for members and clients, (for example, letters and mass mailings).
• Produce and communicate information (for example, for local and internal newspapers).
• Support caisse representatives in maintaining business relationships with various client groups and community organizations.
• Helps organize events (e.g., information sessions, seminars, School Caisse activities)
• Manage social media communities by writing information content for posts (for example, advertising and videos) and ensure the relevance and consistency of comments and interactions.
• Identify needs and follow up on ad placement guidelines, in collaboration with various partners.
• Follow up on Desjardins’s merchandising proposals (for example, order promotional materials for the caisse).
• Help organize logistics for caisse events (for example, annual general meeting and special general meeting) and oversee the production of the annual report.

Requirements

• Bachelor's degree in a related field
• A minimum of one year of relevant experience
• Knowledge of French is required
• Knowledge of products and services for members
• Knowledge of the external environment
• Knowledge of communication and advertising methods, techniques and resources
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of policies, legislation, standards and ethics governing the operations of the caisse and its centres
• Knowledge of service standards
• Familiarity with the democratic structure of caisses and Desjardins Group

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment