Customer Service Team Lead providing first line support for Customer Service teams in Gent, Belgium. Leading and motivating the team to deliver customer service excellence.
About the role
- Customer Support Representative providing order management and customer assistance at Delta Intelligent Building Technologies. Collaborating with internal teams for efficient service delivery in Surrey, BC.
Responsibilities
- Accurately enter, validate, and manage sales orders within the ERP system
- Provide friendly, responsive support to customers via phone and email
- Assist with order placement, product inquiries, pricing, and availability
- Keep customers informed with accurate and timely order updates
- Manage a high volume of customer inquiries with professionalism and efficiency
- Track orders and shipments to ensure on-time delivery
- Resolve customer concerns, complaints, or claims with care and urgency
- Ensure orders are accurate, including pricing and product details
- Process credits and adjustments when needed
- Build strong, lasting relationships through proactive communication
- Collaborate with internal teams to ensure customer needs are met
- Meet or exceed individual and team customer service goals
- Support additional tasks as needed
Requirements
- 2-3 years of customer service experience, including at least 1 year of experience in data entry, order processing, or order management
- High school diploma or equivalent (GED)
- Excellent communication skills, both written and verbal
- Proficiency in Microsoft Office (Word, Excel, Outlook); ERP experience is an asset (SAP preferred)
- Strong attention to detail and organizational skills
- Ability to multitask and stay organized in a fast-paced environment
- Problem-solving skills with a positive, solution-oriented approach
- Ability to work both independently and as part of a team
Benefits
- Employee & safety centric culture with the possibility of remote work
- Flexible hours and scheduling available
- Competitive total compensation along with generous vacation allowances
- Vacation leaves
- Wellness - onsite fitness center & company reimbursement for personal gym memberships
- Internal Recognition
- Employee Referral bonuses
- Transit accessible with free onsite parking
- Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities
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