Manager - Business Operations leading presales efforts and AI/automation initiatives at Datacom. Championing process improvements across teams to enhance delivery in managed services.
About the role
- Business Systems Coordinator at Delta Dental of Massachusetts managing business systems and applications operations. Collaborating with internal teams and external partners to optimize system functionalities.
Responsibilities
- Serve as the central point of contact for questions, issues, and enhancements related to business systems and applications.
- Coordinate system updates, configurations, and maintenance activities with internal teams and external partners.
- Troubleshoot and escalate system issues, ensuring timely resolution and clear communication with stakeholders.
- Support onboarding and offboarding processes for system access, permissions, and user provisioning.
- Act as the primary liaison between the organization and external companies, including software vendors, service providers, and technology partners.
- Facilitate communication, issue tracking, and follow-up on requests between internal users and external technical teams.
- Monitor external service performance and escalate concerns or unmet expectations as needed.
- Support the preparation of reports or dashboards related to system activity or operational performance.
Requirements
- Associate or Bachelor's degree in Business, Information Systems, Technology, or a related field (or equivalent experience)
- 2 years of experience in business systems support, application administration, or a similar coordination role
- Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders
- Experience coordinating with external vendors or service providers
- Solid organizational and problem-solving skills.
- Experience with CRM, ERP, HRIS, or collaboration platforms (e.g., Salesforce, Workday, Microsoft 365, ServiceNow)
- Strong understanding of data structures, integrations, or workflow automation.
Benefits
- medical, dental, and vision plans
- generous time off including PTO
- short and long-term disability insurance
- competitive 401(k) savings match including financial planning workshops
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