Senior Business Advisor in Operational Excellence focusing on process improvement and efficiency in Claims. Collaborating with global teams to enhance customer service and deliver innovative solutions.
About the role
- Senior Operations Manager optimizing rider performance across the Middle East for Deliveroo, overseeing scalable frameworks and systems in a competitive environment.
Responsibilities
- Building effective, scalable and efficient frameworks and systems that can be centralised to manage rider performance across the Middle East
- Make recommendations on how to allocate our resources to ensure the best possible outcomes, for instance, an incentive strategy designed to tackle a specific rider performance problem.
- Track our key metrics, look for unusual trends in our data and uncover root causes to ensure that we preserve the health of the network.
- Work alongside other members of the Middle East Rider Operations team to ensure that we operate to budget
- Provide regular, relevant, concise updates on rider performance to wider business stakeholders.
Requirements
- A high standard of university-level education
- 6+ years of experience in data analytics, program management, consulting, banking, engineering or a high-growth start up.
- Excellent problem-solving skills – experience solving tough, complex problems.
- An ownership mindset that means you know what is happening in your area of responsibility, and a curiosity to uncover and diagnose unusual outcomes.
- Experience building scalable processes, tools and structured change methodologies, and therefore enjoying working in a process-driven environment.
- Strong analytical mindset and comfortable with large data sets (experience with SQL, Python).
- Excellent stakeholder management and communication skills.
- Comfortable handling multiple workstreams at the same time, working both individually and as part of a team
Benefits
- healthcare
- well-being
- parental leave
- pensions
- generous annual leave allowances
- time off to support a charitable cause of your choice
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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