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About the role
- Senior Director leading global commercial enablement strategies at Deliveroo. Overseeing the partner-facing processes and tools to enhance merchant experiences.
Responsibilities
- Set and own global standards for partner-facing processes across the full merchant lifecycle — from acquisition through onboarding, growth and off-boarding — driving performance, efficiency and continuous improvement across all markets.
- Partner closely with Product and Technology leaders to shape scalable, automated and AI-enabled merchant-facing tools that improve experience, efficiency and commercial outcomes.
- Define and embed partner-facing policies, working collaboratively with Legal, Policy and Care teams to ensure clarity, compliance and transparency for partners.
- Own go-to-market execution for merchant-facing process and technology changes, ensuring alignment, clarity and adoption across diverse commercial teams.
- Drive partner engagement and acquisition through scaled communication channels, overseeing B2B CRM, web, paid channels and evergreen merchant content that complements local commercial teams.
- Lead the design and evolution of commercial reporting, metrics, incentives and performance routines, in partnership with Data Science and Analytics, to support effective decision-making across markets.
- Own the commercial learning and development agenda, ensuring frontline teams globally have the skills, frameworks and support needed to succeed.
- Build, coach and lead a high-performing, inclusive enablement organisation, while influencing hundreds of frontline commercial roles through a complex matrix.
Requirements
- Proven experience leading large, multi-market commercial, enablement, operations or sales organisations, ideally in a marketplace, B2B or high-volume consumer environment.
- A strong track record of driving adoption of new processes, tools, incentives or ways of working across large frontline populations.
- Experience operating in highly matrixed organisations, influencing senior stakeholders and Executives without direct authority.
- A structured, data-led approach combined with the mental agility to adapt best practice to real-world context.
- Comfort partnering deeply with Product and Technology teams to shape tooling, automation and platform-led solutions.
- High energy, resilience and appetite to operate at pace in a constantly evolving business.
Benefits
- High autonomy and ownership over a globally impactful agenda
- Strong investment in your growth through coaching, mentoring and L&D
- A genuine focus on wellbeing, including tools like Headspace and Gympass
- An inclusive, global culture with eight active employee communities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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