About the role

Strategy and Analytics Director driving commercial insurance collections and advancing financial operations at DaVita. Leading a high-performing team to optimize revenue and strategic initiatives for patient care.

Responsibilities

Develop and execute the long-term strategy for commercial insurance collections.
Identify operational gaps and lead the implementation of transformative solutions—including AI, OCR, and predictive modeling—to accelerate cash flow and reduce bad debt.
Lead the development of advanced reporting and business intelligence capabilities.
Translate complex data into actionable insights that guide executive decision-making and drive operational performance.
Oversee a portfolio of high-impact, cross-functional projects.
Partner effectively with Legal, IT, Finance, and Payer Contracting to remove barriers and drive yield initiatives to completion.
Act as a strategic thought partner to the head of Collection Operations.
Diagnose bottlenecks and deploy targeted interventions to improve speed-to-collect.
Manage and mentor a high-performing team of managers and analysts.
Foster a culture of critical thinking, accountability, and continuous improvement while developing the next generation of ROPS leaders.

Bachelor's degree required; Master's or MHA preferred
+5 years of experience
Demonstrated experience across downstream revenue cycle functions such as billing, claims submission, denials, accounts receivable, collections, and partner workflows (eligibility/authorizations that influence downstream outcomes).
Prior experience in management consulting, internal consulting, strategy, or transformation role(s) preferred.
Proven ability to diagnose performance issues using structured methods (process mapping, root cause analysis, control points, error-proofing) and translate findings into action.
Experience analyzing denials and revenue leakage —identifying "where errors/slowdowns occur," prioritizing root causes, and targeting the biggest impact areas.
Comfort defining and tracking operational KPIs (e.g., throughput, accuracy, cycle time, denial rates, A/R aging, cash realization).
Track record of designing and executing initiatives that deliver measurable impact.
People leadership experience managing and developing a team (e.g., analysts, strategy managers, ops improvement leads) strongly preferred.
Approximately 10-15% travel may be required.

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.