Technical Customer Support Manager mentoring engineers and managing support for Cloud, Systems, and SQL teams at Trimble. Championing cloud solutions for construction partners aiming for seamless technology experiences.
About the role
- Technical Support Specialist role supporting French-speaking customers at DATAGROUP. Involves technical troubleshooting and ticket management for client inquiries.
Responsibilities
- Provide friendly and competent support to our French-speaking customers
- Serve as the first point of contact for issues with e-forms
- Assist with inquiries in the Service Portal
- Process tickets in the ticketing system
- Escalate and hand over tickets to downstream support teams
- Monitor tickets in accordance with Service Level Agreements
Requirements
- Strong technical support skills and proficiency in French
- Commitment to support teams and strong communication skills
- Document and classify tickets in the ticketing system
- Manage and administer inquiries in the Service Portal (Mon–Sat, between 06:00 and 19:00)
- Competently forward/escalate tickets to downstream support units
- Track and monitor tickets according to our Service Level Agreements
- Customer-friendly and service-oriented work approach
- Quick comprehension skills and a structured way of working
- Excellent communication skills and clarity of expression
- Some professional experience in an IT environment is a plus
- Very good German and English skills, both written and spoken
- Very good German (fluent) and good French — able to communicate clearly and provide competent support
Benefits
- Job security — a permanent (open-ended) employment contract
- Maximum work–life balance — remote work by agreement up to 100% possible
- Flexibility — work from home or at one of our DATAGROUP locations
- Top equipment — choice of technical equipment, modern offices with ergonomic workspaces
- Health benefits — contributions towards workplace glasses, bike leasing, regular vitamins and support for sports offerings
- Skip the traffic — Germany-wide public transport pass (Deutschlandticket) for €37
- Successful onboarding — personal and professional introduction and feel-good management
- Growth — we plan your career development together and support you with free training opportunities
- You matter to us — various benefits, company breakfasts, celebrations and team events for fun and cohesion to ensure your satisfaction
- Approachable — high appreciation as well as short communication and decision-making paths
- In the heart of the city — office with good public transport connections
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
QHSE Audit Support Professional guiding Avetta clients through pre - qualification and audit processes. Providing expert explanations and coaching on QHSE Audit requirements.
Unit Manager overseeing a team of Specialty BI Inside claim professionals at Travelers. Responsibilities include staff development, claims management, and strategic performance improvement.
Associate role in IT Infrastructure installing, maintaining, and improving site's operating environment. Focus on reliability, security, and troubleshooting user - reported problems.
Public Benefit Specialist interacting with patients to assist with Medicaid eligibility and financial assistance applications at healthcare revenue cycle management company in O'Fallon, IL.
Eligibility Services Coordinator at Ensemble managing day - to - day tasks for financial assistance programs. Collaborating with departments and maintaining compliance with state and federal requirements.
IT Support Specialist providing technical support for hardware and software systems. Collaborating with the IT team to maintain infrastructure and improve workflows in a hybrid environment.
Help Desk Specialist providing technical support to credit union staff and members. Installing systems, troubleshooting issues, and ensuring help desk operations with a focus on service.
IT Technician responsible for desktop support and troubleshooting at EMPACT Suicide Prevention Center. Delivering excellent customer service and managing service desk alerts for agency hardware and software.
Unit Manager responsible for risk quantification and automation within the Risk Division at Luminor, a leading independent bank in the Baltics.