Implementation Manager overseeing the onboarding process for new clients of Euna Solutions, engaging in project management and product configuration to ensure client success.
About the role
- Implementation Consultant managing customer onboarding and relationships for Smartly's payroll solutions across New Zealand. Ensuring streamlined processes and high customer satisfaction in a hybrid work environment.
Responsibilities
- Own the end-to-end customer onboarding and relationship management experience
- Act as the key liaison between customers and internal teams (Sales, Training, Support)
- Manage multiple customer implementations with strong attention to detail and deadlines
- Build and maintain strong customer relationships that lead to retention and upsell opportunities
- Provide feedback to improve onboarding and customer success processes
Requirements
- Strong background in customer relationship/account management
- Excellent communication and problem-solving skills
- Ability to manage multiple projects simultaneously
- Familiarity with SaaS, payroll, or software implementation is an advantage
- Proactive, adaptable, and comfortable working in a fast-paced environment
Benefits
- An attractive salary & commission scheme.
- Flexible working with working from home available.
- Conveniently located right next to the Lower Hutt shopping mall.
- Awesome company-wide culture – we love a massive morning tea, an epic work party, and the random rolling lunch.
- We’re also truly passionate about our people and seeing them thrive.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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