Senior Customer Success Manager supporting Global Accounts in managing strategic relationships. Focus on client satisfaction and growing business within the advertising industry's verification space.
About the role
- Sr. Client Success Manager managing accounts and driving revenue in a fast-paced growth marketing firm. Collaborating with clients on strategic account recommendations and relationship building.
Responsibilities
- Master understanding of Darkroom’s solutions suite and value proposition
- Work alongside our sales team to uncover marketing goals and identify relevant services
- Support the broader team in new business growth
- Build and maintain strong direct client relationships
- Monthly and quarterly revenue forecasting and account plans
Requirements
- At least 5+ years experience in a client-facing account management role across digital media, marketing, or digital sales
- Deep understanding of eCommerce, digital advertising, and performance marketing
- Highly proficient in Word, Excel, PowerPoint, Notion, Google Docs, Online CRM tools (E.g. Hubspot)
- Strong presentation skills and the ability to tailor proposals to each brand’s unique needs
Benefits
- Generous paid time off policy
- Company-sponsored medical, dental, and vision benefits
- Competitive quarterly bonus structure
- Robust 401k program with company match
- Equity incentives and profit-sharing opportunities
- Flexible parental leave benefits
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