Intern position providing support in workplace operations at BBVA. Focusing on special tasks, IT help desk, and project assistance.
About the role
- Strategy & Operations Manager to build operational infrastructure for Dandy's scaling growth. Focused on enhancing efficiency across customer journey and team collaboration.
Responsibilities
- Own TC operations end-to-end: daily routing, pod structure, productivity tracking, quality standards, and capacity planning
- Build the operational infrastructure — routing logic, productivity tracking, reporting, and capacity planning — that allows the TC team to scale efficiently
- Identify bottlenecks across our core operational workflows and design scalable solutions, partnering with Product and Engineering to automate and streamline where possible
- Build the performance management system for our treatment coordinators — define what a great day looks like, establish clear metrics, and create the accountability infrastructure to enforce them
- Build scalable SOPs and playbooks that codify institutional knowledge and allow the operation to grow without relying on any single person
- Partner with Recruiting and Enablement to build a TC hiring and ramp playbook that improves quality, reduces turnover, and scales hiring velocity
Requirements
- 5+ years of operations and/or strategy work in a high growth startup or big tech environment
- Track record of success in building new operational processes and an ability to work through ambiguity
- Demonstrated ability to build 0-to-1 systems — you've designed operations from scratch, not just inherited and optimized them
- Track record of improving complex, cross-functional processes and driving measurable efficiency gains
- Strong analytical mindset with experience using data to identify gaps, set targets, and drive decisions
- Highly process-oriented with a bias toward documentation, single ownership, and scalable infrastructure over tribal knowledge
- Comfortable operating with ambiguity — you can define the problem, build the plan, and execute it simultaneously
- Willingness to roll up your sleeves and do the hands-on work while building the system that replaces it
Benefits
- healthcare
- dental
- mental health support
- parental planning resources
- retirement savings options
- generous paid time off
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