Freelance Customer Experience Evaluator collaborating with luxury automotive brands like Maserati and Jaguar. Conducting assessments and providing feedback on customer experience at automotive dealerships.
Responsibilities
Selezionare incarichi in base alla propria disponibilità e posizione
Osservare ogni dettaglio: valuta l’atmosfera, il livello del servizio, le interazioni digitali e in negozio, le comunicazioni di follow-up e l’intero percorso del cliente.
Fornire feedback onesto e dettagliato tramite brevi questionari
Requirements
Età minima: 18 anni.
Buona conoscenza del settore automobilistico e interesse per il mondo automotive.
Interesse per il miglioramento dell’esperienza cliente e degli ambienti retail.
Buone capacità relazionali e predisposizione all’interazione con il pubblico.
Attenzione ai dettagli e capacità di osservare in modo discreto e accurato l’esperienza in punto vendita.
Possesso di patente di guida valida e disponibilità di un’auto propria.
Capacità di fornire feedback obiettivo, imparziale e strutturato.
Affidabilità e puntualità nella compilazione dei questionari online dopo ogni incarico.
Benefits
Collaborazione freelance su base progettuale.
Orari flessibili e possibilità di accettare incarichi in base alla propria disponibilità.
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