Hybrid Senior Account Manager – Public & Labor

at CVS Health

• Job title: Senior Account Manager – Public & Labor
• Job type: Full Time
• Experience level: Senior
• Salary: $60,300 - $132,600 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Tampa, United States

About the role

• Senior Account Manager servicing Florida clients for CVS Health's Southeast Public Sector & Labor Team. Achieving growth and retention targets through exceptional service and strategic partnerships.

Responsibilities

• Achieves individual growth/retention targets and customer satisfaction levels.
• Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business.
• Executes tactical components of the account teams business plan for each customer.
• Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
• Develops and manages service plans in the most proactive and strategic manner possible.
• Finds new and innovative ways to show customers the value of the products and services they have purchased.
• Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
• Takes the lead on management of the integration of clients and Aetna's internal organizations.

Requirements

• Must be willing to travel for clients within Florida, as well as reside in Florida.
• Must be licensed to sell Life, Health products in Florida. If not currently licensed, this will be required within 60 days of employment effective date and prior to compensation eligibility.
• 5-10+ years sales and/or account management experience.
• Proven track record of maintaining customer accounts through exceptional service.
• Experience managing large and complex National Accounts.
• Strong relationship building skills in the health care industry.
• Excellent communication skills, as well as the ability to work with demanding clients.
• High level of organization and detail.
• Demonstrated experience leading client meetings.

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access
• Many other benefits depending on eligibility