Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
About the role
- Insurance Collections Coordinator managing insurance follow-up and outstanding balances at CVS Health. Requires healthcare experience and strong organizational skills with a focus on customer service.
Responsibilities
- Third party follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing.
- Follow-up on unpaid, recouped payments, and underpaid claims.
- Resolve issues with nonpayment of invoices due to insurance problems that may have resulted from incorrect or incomplete information, therapy changes, and pharmacy or shipping errors.
- Maintain supporting chronological notes that detail action taken to resolve outstanding account balances.
- Maintain patient demographic information and data collection systems.
- Research and respond by telephone, via the internet, and in writing to insurance companies and governmental payers regarding collection issues and problems.
- Contact patients and Physician’s offices as well as insurance companies as needed in order to expedite claims processing.
Requirements
- 1+ years of Healthcare Insurance related experience.
- Experience using Microsoft Office products’ specifically Excel, Outlook, and Word.
- Must be able to commute to the Monroeville, PA office.
- Insurance billing or collections experience (preferred).
- Customer service in a healthcare environment (preferred).
- Experience working in a healthcare reimbursement system (preferred).
- Effective customer service skills and experience that shows ability to work in a team environment.
- Attention to detail.
- Ability to utilize analytical skills.
- Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail.
- Ability to communicate with clientele in a professional manner; both verbally and written.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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