Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
About the role
- Insurance Collections Coordinator handling insurance follow ups for outstanding balances in healthcare. Demonstrating excellent customer service and ensuring timely account payments for claims.
Responsibilities
- Handle insurance follow up for outstanding balances
- Ensure timely and accurate account payment
- Demonstrate excellent customer service to patients, healthcare professionals, and insurance carriers
- Third party follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing
- Follow-up on unpaid, recouped payments, and underpaid claims
- Resolve issues with nonpayment of invoices due to insurance problems
- Maintain supporting chronological notes that detail action taken to resolve outstanding account balances
- Maintain patient demographic information and data collection systems
- Research and respond to insurance companies and governmental payers regarding collection issues and problems
- Contact patients and Physician’s offices as well as insurance companies to expedite claims processing
Requirements
- 1+ years of Healthcare Insurance related experience
- Experience using Microsoft Office products’ specifically Excel, Outlook, and Word
- Must be able to commute to the Monroeville, PA office
- Insurance billing or collections experience (preferred)
- Customer service in a healthcare environment (preferred)
- Experience working in a healthcare reimbursement system (preferred)
- Effective customer service skills that shows ability to work in a team environment (preferred)
- Attention to detail (preferred)
- Ability to utilize analytical skills (preferred)
- Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail (preferred)
- Ability to communicate with clientele in a professional manner; both verbally and written (preferred)
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings
- Tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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