Hybrid Manager, Business Continuity and Disaster Recovery

at CVS Health

• Job title: Manager, Business Continuity and Disaster Recovery
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $54,300 - $145,860 per year
• Degree requirement: Bachelor's Degree
• Tech skills: RTOS
• Location requirements: Hybrid, Amherst, United States

About the role

• Manager directing business continuity and disaster recovery at CVS Health. Ensuring operational readiness and regulatory compliance with a focus on medical claims processing.

Responsibilities

• Establish and maintain the Meritain-wide BCP framework, policies, and procedures.
• Lead the development of governance structures, including roles, responsibilities, and escalation protocols.
• Collaborate with executive leadership to ensure alignment with strategic goals and regulatory requirements.
• Conduct and update Business Impact Analyses (BIAs) and Risk Assessments across departments.
• Define and validate Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
• Identify critical dependencies, including IT systems, vendors, and personnel.
• Develop and maintain continuity and recovery plans for all business units
• Coordinate and lead regular tabletop exercises, simulations, and plan testing.
• Document lessons learned and drive continuous improvement initiatives.
• Develop and maintain crisis communication protocols and stakeholder engagement plans.
• Serve as a key member of the crisis response team during incidents.
• Ensure communication templates and channels are tested and ready for deployment.
• Evaluate third-party vendors for continuity capabilities and contractual compliance.
• Partner with IT to ensure infrastructure resilience, data backup, and disaster recovery readiness.
• Design and deliver training programs to increase organizational awareness and preparedness.
• Promote a culture of resilience through ongoing education and engagement.

Requirements

• 5 years business continuity, disaster recovery experience, appropriate certifications are a plus.
• Understanding IT systems and infrastructure
• Experience in healthcare, insurance, or third-party administration (TPA) strongly preferred.
• Strong project management and organizational skills.
• Excellent communication and stakeholder engagement abilities.
• Proficiency in BCP software and tools.
• Knowledge of HIPAA, ERISA, and other relevant regulations.
• Ability to calmly and professionally lead under pressure and manage multiple priorities.

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access and many other benefits depending on eligibility.