Senior HR Partner at ACI developing and executing talent strategies in a dynamic environment. Collaborating with leadership to drive business priorities and support employee experience.
About the role
- PXT Operations Analyst supporting employee benefits operations, data analysis, and HR decision-making at Customers Bank. Collaborating with teams to enhance benefit programs and compliance.
Responsibilities
- Support the daily operations of employee benefit programs, including health, dental, vision, disability, life insurance, retirement plans, and wellness initiatives.
- Process benefit enrollments, terminations, life events, and corrections in Workday.
- Provide timely, accurate support to team members (employees) regarding benefits policies and procedures.
- Assist with annual open enrollment activities, including system testing, team member communications, and vendor coordination.
- Support compliance with ERISA, HIPAA, ACA, COBRA, and other regulatory requirements.
- Support the execution of benefits-related projects and ongoing operational initiatives.
- Contribute to PXT projects, such as system enhancements, vendor transitions, and process improvements.
- Track project timelines, deliverables, and milestones to ensure successful execution.
- Collaborate with PXT, Payroll, Finance, and IT to support cross functional initiatives.
- Document benefits processes, workflows, and standard operating procedures.
- Partner with benefits vendors to resolve issues and maintain accurate data exchange.
- Support compliance activities, including required filings, notices, and audits.
- Collect, organize, validate, and analyze benefits and PXT related data from Workday, payroll, and vendor systems.
- Use Excel and other data analysis tools to identify patterns, risks, and opportunities for improvement of benefits and PXT processes.
- Translate data findings into actionable insights and recommendations for PXT leadership.
- Support audits, reconciliations, and data integrity initiatives.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
- 1-3 years of experience in HR operations, benefits administration, HR analytics or a related role
- Proficiency in Excel including formulas, pivot tables, VLOOKUP/XLOOKUP, and data visualization
- Experience with data analysis tools such as Power BI, Tableau, or similar platforms is a plus
- Experience using AI tools such as ChatGPT and Co-Pilot, or similar tools
- Excellent attention to detail, organization, and problem-solving skills
- Ability to communicate clearly and professionally with TMs and internal partners
- Experience supporting HR projects or process improvements is preferred.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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