Field Engineering Specialist providing technical support for Roche healthcare products. Responsible for installation, repair, and maintenance while maximizing customer satisfaction through effective service.
About the role
- Field Service Technician responsible for diagnosing and repairing engines at customer sites in Toowoomba, Australia. Engaging professionally with customers and ensuring maintenance standards.
Responsibilities
- Diagnose and complete less complex repairs to engines at the customer’s site.
- Engage customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
- Use specialized tools and follow documented procedures to diagnose and complete repairs, including identifying and preparing required parts and tools.
- Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
- Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
- Identify additional service opportunities with customers.
- Maintain service vehicle and tools for cleanliness and proper operation.
Requirements
- Australian recognised Trade certificate (heavy or light vehicle)
- Apprentice trained engine technician (preferred)
- Experience as a technician in the service and maintenance of heavy diesel products
- Ideally possess engine rebuild and reconditioning experience or knowledge
- Hitachi, Komatsu & Liebherr experience highly desirable
- Solid diagnostic capabilities with the help of systems on computers
Benefits
- Health Safety & Environmental (HSE) policies adherence
- Training completion in line with skill and business requirements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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