Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Sr Business Analyst transforming business requirements into technical requirements for efficient material handling. Collaborating with IT and Finance teams, and managing project communications.
Responsibilities
- Work closely with Process Owners to transform business requirements into technical requirements
- Collaborate with Programmers to ensure understanding of business practices
- Evaluate information from multiple sources and reconcile conflicts
- Track project timelines, budget expenses, and milestones
- Manage and communicate changes to project definitions
- Notify Management of projects off track
- Proactively communicate with customers to analyze information needs
- Provide Management with status reports as needed
- Communicate project expectations and status to team members and stakeholders
- Responsible for testing new software products and collaborating with the development team
- Deliver documentation as needed and stay informed of advances in technology
- Act as a liaison between IT and Crown Finance & Accounting teams
- Act as proxy Product Owner for stakeholders
Requirements
- High school diploma or equivalent
- At least 7 years of experience
- Familiarity with web development
- Use of JIRA required
- Project management experience preferred
- Familiarity with ERP systems and accounting principles preferred
Benefits
- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
- Relocation assistance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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