Portfolio Manager managing strategic initiatives and stakeholder engagements at iA Financial Group. Ensuring alignment with strategic objectives and enhancing overall portfolio performance.
About the role
- Quality Manager optimizing customer service processes at Creditplus in Stuttgart. Responsible for quality standards and service improvements with external partners.
Responsibilities
- Develop quality standards for cooperation with external service providers in the call center area
- Ensure and optimize the performance and quality of external service providers
- Independently design audit and control mechanisms to ensure compliance with quality and performance standards (KPI-based)
- Conduct sample analyses to identify deviations or trends
- Handle and constructively resolve escalations and complaints
- Develop and implement process optimizations
- Conduct on-site vendor audits at external service providers
- Organize and conduct regular review meetings
- Monitor data protection and compliance with security requirements
- Participate in projects
Requirements
- Degree in Business Administration or a comparable qualification
- Professional experience in a call center, ideally within the financial sector, with experience in project control and process optimization
- Strong service and customer orientation, as well as good negotiation skills
- High quality awareness and strong communication skills
- Solution-oriented, structured and reliable way of working
- Excellent Confluence and Jira skills and good knowledge of Six Sigma
- Very good MS Office skills
- Very good German and English language skills
Benefits
- 30 days of vacation and, not to forget: two additional company holidays on December 24 and 31
- Attractive compensation package: 13 monthly salaries, annual bonus, capital-forming benefits
- Location flexibility: up to 60% remote work and workation options
- Subsidy for the Germany public transport ticket (Deutschlandticket)
- Flexible working hours with an attractive flex-time model
- Meaningful work: our social and environmental commitment is reflected in numerous valuable ESG and CSR projects for a better society and environment
- Work & Life: with our partner voiio (Employee Assistance Program) we support you in work and private life — from everyday questions to emergency assistance, including coaching, referrals, live events and many other services
- We invest in your development: tailored training, conferences, LinkedIn Learning and more to build soft skills and technical expertise
- Health: we support employees’ physical and mental health with various health offerings such as preventive check-ups and health days
- Free gym access on our company premises before, during or after work
- For our community: look forward to summer parties, Christmas parties and team events
- Attractive employee perks: subsidy for healthy workplace meals in the office, free water, coffee & tea, regular fruit and vegetable deliveries, bike leasing, employee referral program, corporate benefits, employee loans
- Company pension scheme and participation in discounted share purchase programs
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