Incident Manager role for 4CAD Group focusing on client's service continuity and quality assurance. Collaborating with teams to manage incidents and improve processes in a hybrid environment.
Responsibilities
Identify and classify incidents reported by clients
Assist in tracking resolutions and follow up with the teams involved
Draft and distribute clear, structured communications
Participate in post-incident reviews and contribute to root cause identification
Contribute to continuous process improvement
Update and enhance tracking dashboards
Requirements
Pursuing a Bachelor's or Master's degree (Bac+3 to Bac+5) in Computer Science, Information Systems, or IT Project Management
Rigorous, well-organized, with excellent communication skills
Previous experience in an IT environment is a plus
Benefits
Onboarding and training program tailored to each role to support your success
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