Assisting with blood collection as part of a humanitarian organization. Utilizing customer service and healthcare skills in community settings.
About the role
- Managing refund and return processes across eCommerce platforms in Bangkok. Involves customer inquiries, internal coordination, and enhancing operations.
Responsibilities
- Responsible for managing end-to-end refund and return processes across eCommerce platforms, ensuring accurate processing and timely customer communication.
- Review customer requests, verify eligibility, and process refunds or exchanges accurately.
- Coordinate closely with the Warehouse team to track returned items, confirm product condition, and ensure timely resolution.
- Monitor return status and update customers throughout the process.
- Maintain accurate records of return and refund transactions in internal systems.
- Identify recurring return issues and report trends to improve operations and customer experience.
- Moderate all customer inquiries and reviews across eCommerce platforms.
- Handle partner reviews and promptly respond to email queries related to eCommerce operations.
- Use eCommerce tools and platforms efficiently to deliver accurate information and exceptional service.
- Proactively identify and report system issues, process gaps, and customer feedback trends to management.
Requirements
- Bachelor's degree preferred.
- Intermediate level proficiency in English (Speaking, Reading, and Writing).
- Excellent communication skills, both spoken and written.
- Minimum of 1 year of relevant customer service experience, including phone and email support.
- Strong internet navigation and troubleshooting skills.
- Proficiency in MS Office applications.
- Flexibility in work schedule; ability to work shifts outside of normal business hours.
- Strong multitasking abilities with proficiency in chat response, email and computer skills
- Previous experience working in a customer service or call center environment preferred.
- Ability to work under pressure in a fast-paced work environment while maintaining consistency.
Benefits
- Career development opportunities within a leading eCommerce company.
- Benefits packages include Health, Life, Dental insurance
- Hybrid working environment (One day a week Work-from-Home)
- 16 days of Annual Leave and 3 days of Business Leave to ensure time for rest and personal commitments.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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