Customer Experience Program Coordinator supporting hotel onboarding and CX platform usage. Providing system support and training while ensuring outstanding internal customer service.
About the role
- Customer Service Representative at Crash Champions providing customer support and administrative assistance. Managing calls, correspondence, and customer service relations in a professional environment.
Responsibilities
- Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
- Clean workspace, this is the first point of contact our customers have with our facility.
- Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
- Provide clerical and administrative support to the General Managers and Service Advisors.
- Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
- Perform other related duties as assigned
Requirements
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Attentiveness and patience
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (“Cash From Crash”)
- 5 Paid Holidays
Job title
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