Customer Success Manager responsible for existing customers in a SaaS environment, driving adoption and ensuring long - term customer relationships through onboarding and optimization.
About the role
- Customer Success Specialist at Coviance handling customer inquiries through chat, email, and phone. Resolving issues, educating customers, and ensuring smooth order workflows with high service quality.
Responsibilities
- Be the go-to support for customers via chat, email, and phone — responsive, knowledgeable, and reliable
- Investigate, troubleshoot, and resolve customer issues with confidence and urgency
- Educate customers on Coviance products and services so they feel informed and empowered
- Track orders, monitor vendor turnaround times, and keep workflows on schedule
- Complete internal audits, second-level reviews, and quality checks to ensure accuracy
- Build and maintain strong relationships with vendor partners
- Provide proactive order updates so customers always know what’s happening
- Upload and manage documents across Coviance and vendor platforms
- Complete orders, pricing, and updates directly in the platform
- Manage order cancellations and clearly communicate next steps to customers and vendors
- Identify integration or system issues and partner with internal teams to drive solutions
Requirements
- Background in title insurance or mortgage lending (required)
- Clear, confident communication — written and verbal
- Strong math skills and exceptional attention to detail
- Highly organized with the ability to manage multiple priorities at once
- A self-starter who thrives working independently
- Sharp problem-solving skills, especially under pressure
- Analytical thinker with excellent judgment
- Fast, accurate typing and data entry skills
- A genuine passion for delivering standout customer experiences
- Experience working in multiple systems at the same time
- A forward-thinking mindset and comfort collaborating across teams
Benefits
- NA
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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