As a support technician at NEXDOM Healthtech, assist clients with technical inquiries and enhance service processes. Collaborate with teams to document solutions and maintain client satisfaction.
About the role
- Technical Support Engineer supporting enterprise customers with cloud platform. Answering technical questions, troubleshooting issues, and ensuring customer success.
Responsibilities
- Answer ‘how to’ technical and application configuration questions to our enterprise customers.
- Assist in troubleshooting 1st and 2nd level technical issues.
- Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success.
- Be responsible for customer production environments.
- Build 'knowledge articles' in Coupa’s knowledge base for customers' use.
Requirements
- Excellent written and verbal communication skills.
- Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems.
- Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
- Ability to articulate solutions to complex technical problems clearly and simply.
- Experience working directly with external customers in a support environment, preferably in an enterprise software setting.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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