Hybrid Customer Success, Mid-level

at Cortex

• Job title: Customer Success, Mid-level
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Customer Success professional in a tech company managing client projects and driving engagement. Focused on delivering value through strategic project management and client relationship building.

Responsibilities

• Monitor and relentlessly manage customer health and the relevance of the project;
• Have in-depth knowledge of the product and ecosystem and be able to identify alternatives;
• Study the industry and the specificities of the client's business;
• Propose solutions and alternatives to the client;
• Act as the client's voice across the company's teams;
• Co-manage internal teams, ensuring delivery and the deadlines agreed with the client;

Requirements

• Bachelor's degree (completed);
• Experience with Business Intelligence tools (Power BI, Tableau, or similar);
• Understanding of business problems — strategic mindset and results-oriented;
• Adaptability and willingness to learn;
• Experience with large companies (commercial area and/or project management);
• Previous experience in consultancies for Sales, commercial planning, market intelligence, RevOps, Sales Ops, Marketing, or commercial departments of large companies;
• Conversational English or Spanish;

Benefits

• Meal or food allowance;
• Gympass/TotalPass membership;
• Vittude (mental health support);
• Work-from-home allowance;
• Health insurance and dental plan (dental optional);
• Childcare assistance (up to the child's 6th birthday);
• Extended maternity, paternity, and adoptive leave;
• Life insurance;
• Birthday day off;
• Family Day;
• Mental health break;