Engineer III responsible for analysis and recommendations for new DHCS/CMS rules implementation at IEHP. Collaborating cross - functionally to ensure compliance and quality in EDI processes.
About the role
- Senior Managed Services Engineer providing advanced technical support for Microsoft systems. Managing IT infrastructure and collaborating with clients to optimize performance.
Responsibilities
- Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite.
- Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performance.
- Perform system administration tasks such as system configuration, patch management, and software upgrades.
- Collaborate with Level 1 and Level 2 support teams to escalate and resolve technical issues in a timely manner.
- Assist L4 Consulting on project work as needed
- Conduct root cause analysis and implement corrective actions to prevent recurring problems.
- Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base.
- Participate in the adoption of DevOps processes as they relate to this department and proactively identify possibilities to streamline and automate.
- Participate in project planning and implementation of IT infrastructure upgrades and migrations.
- Stay updated on emerging Microsoft technologies and best practices to continuously improve service delivery and client satisfaction.
- Implement Conditional Access and MFA in the Azure tenant
- Experience with Device Management – Intune MDM/MAM, Autopilot, Windows Hello for Business
- Familiarity with Microsoft Security Products – Defender suite, Sentinel, Purview
- Expertise with Identity management – Entra ID, PIM, Least Privilege, Access Reviews, etc.
- Speak with clients to identify opportunities within their organization to address pain points where our additional products and services can be leveraged.
- Exhibit leadership and organizational capabilities in a Managed Services team, client or project environment.
Requirements
- Bachelor’s degree in Computer Science, Engineering or other related field or equivalent professional technology certifications (MCSE)
- Certifications (at least 2 of the 4 required):
- o MS-102 – Microsoft 365 Administrator Expert
- o MD-102 – Endpoint Administrator
- o SC-300 – Identity & Access Administrator
- o AZ-104 – Azure Administrator
- Minimum of 4+ years in a medium to large, multi-customer Managed Services environment as a senior level managed services engineer.
- Strong hands on experience with the technologies referenced in the above sections.
- Understanding of the ITIL framework
- Familiarity with Service Now or other ITSM platforms
- Experience working within an office environment including knowledge of office processes, procedures, and technology
- Excellent verbal and written communication skills with the ability to interact with internal and external customers.
- Strong analytical skills and attention to detail.
- Must be a self-starter with excellent time management skills
- Prior experience in a technical role in IT Consulting and/or Managed Services environment.
- Familiarity with compliance models such as CMMC, PCI, HIPAA, etc. a plus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Traffic Engineer performing transportation planning studies and traffic engineering analysis at Langan. Collaborating on infrastructure projects and preparing engineering documents in a team environment.
Geotechnical Engineer at Langan designing earth structures and overseeing geotechnical investigations and construction. Collaborating on land development projects in Salt Lake City, UT.
Environmental Project Engineer managing investigation and remediation projects for significant engineering challenges. Collaborating with teams and clients to deliver technically excellent services in environmental consulting.
Senior Design Engineer developing engineering designs and techno‑commercial proposals for wastewater treatment systems. Collaborating with design, sales, and engineering teams to ensure compliance and accuracy.
Data Engineer at Vidalink developing and managing data pipelines and ensuring quality across various data sources. Building connections and processes for cloud - based data environments.
Engineer Manager leading software development teams, enhancing payment systems at Elo, a Brazilian fintech. Collaborating and improving user experience with innovative solutions.
Engineer FEM Fuselage Primary Structure at Airbus driving FEM analyses and simulations for aircraft components. Collaborating with global engineering teams to provide critical stress data and support structural excellence.
River Engineer providing expertise in river hazard identification and flood management for the Government of Alberta. Ensuring effective communication with various stakeholders and support for provincial initiatives.
Electrical Engineer at HII Newport News Shipbuilding involved in designing, testing, and validating control systems. Collaborate with technical teams to ensure operational efficiency of propulsion systems.