Sales Consultant engaging mid - sized B2B customers for ERP solutions at a digital transformation company. Responsible for customer acquisition and building long - term relationships.
About the role
- Inside Sales Representative focusing on cord blood banking communication. Educating expectant families about their banking options and providing superior customer service.
Responsibilities
- Educate families on their cord blood (newborn stem cell) banking options, empowering them to make an informed decision.
- Deliver superior customer service on all inbound and outbound calls, emails, and/or chat sessions.
- Remain current on all procedural activities and follow ups.
- Remain current on all training and other administrative tasks.
- Meet or exceed monthly, quarterly, and yearly sales and client service goals.
- Adhere to all Consumer Sales processes and policies.
- Review recorded calls with the manager to identify best practices and areas of opportunity.
- Ensure quality standards are met per company Quality Policy.
- Generate IRs to capture client and other relevant issues.
- May be trained as a mentor/trainer.
- Ensure client data, including personal, credit card and medical information is protected as explained in CooperSurgical’s Data Protection Policy.
Requirements
- Bachelor’s degree and a minimum two years of B2B sales experience required, or equivalent combination of education and experience.
- Computer Skills: To perform this job successfully, an individual should have working knowledge of Salesforce or similar CRM and Microsoft Office 365.
- Bi-lingual English/Mandarin is strongly desired.
- Call center, customer service, client services experience strongly preferred.
- This position will start off remote, but we must hire near Mississauga, ON, CAN in case there is a need to return to the office.
Benefits
- Extended Health Care
- Registered Pension Plan
- Parental leave
- Fertility benefits
- Paid time off for vacation, personal, sick and holidays
- Multiple other perks and benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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