ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
About the role
- Senior Manager leading customer engagement initiatives across North America. Collaborating with sales, operations, and support for enhanced customer experience.
Responsibilities
- Lead and Empower Regional Teams
- Partner with Business Units to Drive Market-Aligned Service
- Deliver Tailored, Customer-Centric Solutions
- Strengthen Relationships and Build Trust
- Collaborate for Business Alignment and Impact
- Drive Customer Experience Excellence
- Respond with Agility and Ownership
- Report, Analyze, and Share Insights
- Simplify and Streamline for Efficiency
Requirements
- Extensive experience in customer engagement, account management, or customer experience leadership within a global or regional context.
- Solid understanding of the market landscape, competitive dynamics, and customer expectations within relevant industries.
- Experience partnering with cross-functional business units to align customer service with strategic objectives.
- Strong analytical skills with the ability to translate insights into practical, customer-focused actions.
- Excellent written and verbal communication skills with a strong presence in customer and internal discussions.
Benefits
- Paid parental leave
- Education assistance program
- Employee assistance program
- Various healthcare plan options
- 401(k)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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