Business Development Specialist driving profitable growth through customer acquisition at DSV in logistics. Managing sales pipeline and converting leads to active customers.
Responsibilities
Prospect and acquire new customers through outbound outreach including phone, email, and digital platforms
Reactivate inactive or churned customer accounts
Convert qualified leads into active shipping customers and revenue-generating accounts
Identify and execute upsell and cross-sell opportunities within new and reactivated accounts
Encourage one-time shippers to become recurring customers to improve retention and account activation
Meet or exceed assigned activity, pipeline, and revenue performance metrics
Build, manage, and prioritize a structured sales pipeline within the company CRM system
Qualify leads using defined criteria and advance opportunities through the sales cycle
Maintain accurate and complete CRM documentation, forecasting, and activity tracking
Execute high-volume outbound outreach via calls, email, and digital platforms
Identify customer needs, service gaps, and buying triggers to appropriately position company solutions
Requirements
High school diploma or equivalent required
Associate’s or Bachelor’s degree in Business, Logistics, Sales, or a related field preferred
1–3 years of inside sales, business development, customer service, or commercial experience preferred
Experience working in a KPI-driven or quota-based environment preferred
Experience using CRM platforms (Microsoft Dynamics or similar) preferred
Basic understanding of transportation, logistics, or supply chain services preferred
Benefits
medical, prescription, dental, vision, and life insurance
flexible spending accounts (FSAs)
health savings accounts (HSAs)
short- and long-term disability coverage
wellness resources
Employee Assistance Program (EAP) services
participation in the DSV 401(k) plan with company matching contributions of up to 5%
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