Customer Care Professional delivering high - quality service through inbound calls, assisting with account and service inquiries. Focusing on positive customer experiences and tailored solutions.
About the role
- Sales Support Representative for Tools, Fasteners, and Safety products with Cooper Electric, engaging with contractors and driving sales conversion. Requires experience in sales with a focus on customer needs and product communication.
Responsibilities
- Be a subject matter expert on product and application knowledge for Tools, Fasteners, and Safety (TFS) products for Cooper Electric associates and customers.
- Lead TFS outside sales efforts to convert existing customers to buy TFS from Cooper.
- Process quotes for larger orders.
- Sales and account planning by branch personally and with vendors by engaging branch management and outside sales representatives to convert existing customers, including coordinating joint sales calls.
- Develop and execute product and pricing strategy, including inventory management strategy.
- Become the primary point of contact for TFS vendors to develop product strategy (along with purchasing) for TFS products to be stocked.
- Drive branch-level engagement between the vendor and branch leadership and inside/outside sales to convert existing customers to TFS products and drive over-the-counter sales through effective merchandising.
- Plan and execute training for internal and external customers, especially related to safety and new products.
- Support marketing with quarterly and/or vendor specific promotions with suggestions of product and promotion type.
- Engage and share best practices with TFS specialists across Sonepar network.
Requirements
- Must have experience selling tools, fasteners, and safety to medium/ large contractors.
- Ability to understand customer needs to present and deliver solutions (products and services).
- Understand the balance between products/brands in the market with inventory / operational requirements.
- Ability to help drive promotions and marketing communication to "pull" demand from customers.
- Ability to manage merchandising of TFS products in branches.
- Ability to work independently.
- Ability to communicate and present effectively with customers, vendors, division leaders, purchasing, marketing, outside/inside sales, customer service reps, and account reps in a professional manner.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Must have a valid driver’s license and acceptable motor vehicle record.
- Must have good analytical and computer skills, including mastery of MS Office software.
Benefits
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Professional and personal development programs
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
Job title
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Experience level
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Degree requirement
Tech skills
Location requirements
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