Customer Care Professional delivering high - quality service through inbound calls, assisting with account and service inquiries. Focusing on positive customer experiences and tailored solutions.
About the role
- Customer Service Representative assisting customers over multiple channels at Summit Electric Supply. Responsible for developing customer relationships and providing product solutions.
Responsibilities
- Assist Summit's customers over the phone, internet, email or in person
- Work closely with the Service Center sales staff to ensure a high level of customer service
- Understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services
- Develop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs
- Assist customers over the phone or via internet with orders, quotations, and product questions
- Negotiate profitable pricing with both customers and suppliers
- Proactively follow up on customer orders, challenges, and needs
- Resolve customer concerns and issues as efficiently and effectively as possible
Requirements
- High school diploma or GED
- Ability to perform duties with minimal supervision
- Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC)
- 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment
Benefits
- Excellent interpersonal and communication skills, both oral and written
- Time management – ability to organize and manage multiple priorities and meet deadlines
- Flexibility – ability to effectively adapt to change
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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