Employee Experience Program Manager designing memorable programs and rituals at Harvey. Owning employee recognition and engagement initiatives within the company culture.
About the role
- Enterprise Program Manager translating enterprise strategy into measurable outcomes at Constant Contact. Collaborating across functions and leading complex initiatives to drive business value.
Responsibilities
- Translate enterprise strategic plans into enterprise-wide funded programs, roadmaps, and executable initiatives
- Own and maintain the enterprise Program view across strategic, operational, and technology initiatives that impact multiple functions or the business as a whole
- Serve as the primary owner for initiatives designated as enterprise-wide, ensuring clarity of scope, ownership, and outcomes
- Ensure initiatives remain aligned to evolving business priorities and enterprise strategic objectives
- Apply standardized impact vs. effort, value-based prioritization, and capacity frameworks to guide enterprise investment decisions
- Establish and manage governance forums, decision cadences, and escalation paths
- Partner with executive sponsors to define scope, success metrics, and decision criteria for enterprise initiatives upfront
- Facilitate trade-off discussions across competing enterprise priorities, capacity constraints, and dependencies
- Ensure clear ownership, RACI, and accountability across enterprise programs and Programs
- Provide delivery oversight across enterprise programs and projects to ensure on-time, on-scope, and on-value delivery
- Identify, track, and escalate risks, issues, and cross-functional dependencies early
- Partner with project and program managers to drive consistent delivery discipline across enterprise initiatives
- Prevent scope creep through structured change management and governance for enterprise work
- Define success metrics and KPIs aligned to enterprise strategy (CX, cost, efficiency, adoption, scalability)
- Establish baselines and track outcomes pre- and post-implementation for enterprise-wide initiatives
- Measure benefits realization versus planned value and surface gaps to executive sponsors
- Provide reporting on enterprise Program performance, outcomes, and risks
- Act as a trusted partner and advisor to executive sponsors and functional leaders
- Drive alignment across Product, Engineering, Marketing, RevOps, Ops, IT, and Finance for enterprise initiatives
- Lead complex, cross-functional conversations to drive clarity, decisions, and forward momentum
- Communicate enterprise Program status, risks, and decisions clearly and concisely to various audiences
Requirements
- 8+ years of experience in enterprise Program management, program management, strategy execution, or enterprise delivery roles
- Proven experience owning and managing enterprise-wide, cross-functional Programs
- Strong understanding of governance, prioritization, and value-based delivery at an enterprise scale
- Experience translating enterprise strategy into executable initiatives and measurable outcomes
- Ability to influence without authority and navigate executive-level decision-making
- Exceptional communication, facilitation, and stakeholder management skills
Benefits
- Health and welfare benefits including paid leave
- Opportunities to grow your career
- Generous paid time off policy
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