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About the role
- Delivery Director leading delivery managers in customer accounts for Computacenter in key regions. Accountable for service delivery excellence and team development in a multi-client MSP environment.
Responsibilities
- Lead and drive the performance of internal and third-party delivery teams against agreed standards, service levels and polices in support of the above and to ensure optimised customer satisfaction
- Lead and drive the continual improvement of both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle
- Implement governance according to the policies and operating models defined by Computacenter.
- Employ and develop processes within delivery leadership to identify and manage risks in service delivery, assess commercial implications and take measures to eliminate and or avoid risks.
- Support the delivery of change services (projects, programs, and professional services engagements)
- Work alongside and support the sales and services colleagues in a matrix leadership role to support the achievement of contracted outcomes for the customer and Computacenter
- Work with the key stakeholders to support, socialize and lead an account strategy and execution plan.
- Develop and implement a communications plan, covering your Group delivery location & the extended delivery leadership teams.
- Be accountable for capacity planning including all Computacenter ISPs and cross vendor focusing on optimization
- Lead the management of all agreed contracts in relation to delivery in your location and ensure compliance to contractual requirements, associated policies, internal and external.
- Lead and manage the delivery of contracted Run Services in your region to ensure accurate forecasting and cost management to achieve or exceed the agreed baseline cost targets
- Perform all line management responsibilities for all direct reports.
Requirements
- Experienced in the management of customers and operations in a multi-client MSP environment
- Experienced in IT Service Management
- Expert in ITIL.
- Good knowledge and experience of SAP, MS Office and MS Teams
- Excellent attention to detail
- Strategic thinking and tactical execution skills
- Good knowledge of the IT industry and an understanding of IT technologies and products
- Excellent written and verbal communication skills
- Comfortable communicating with colleagues in different countries where English is not the first spoken language
- Good self-organization and time management skills
- Ability to prioritize and handle multiple requests simultaneously
- Can build trust, be assertive when required and shows initiative and enthusiasm
- Resilience, and able to deal with stressful situations
- Business and financial acumen with strong analytical skills
- Demonstrate an understanding of product supply chains
- Commercially astute
- Team-oriented working and thinking
Benefits
- Competitive compensation plans
- Attractive mix of benefit plans
- Health and wellness programs
- Long-term career opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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