Service Line Director managing an affordable housing service line while overseeing revenue growth, client retention, and compliance in Tampa. Leading Project Managers and ensuring operational excellence in hybrid environment.
About the role
- US Account Director responsible for managing client relationships and driving revenue growth for Comply365. Focused on Aviation, defense, and rail industries with strategic customers in the Americas.
Responsibilities
- Own ARR growth and retention targets for Portfolio of Customers
- Own the Business Development and Financial Performance of client
- Proactively generate opportunities within Accounts through targeted Lead Generation
- Set and Agree Strategic Priorities and Account Goals for clients
- Act as a Trusted Advisor and understand the strategy and priorities of clients
- Personally own and be accountable for a Portfolio of clients in the US
- Lead Sales Pursuits with Customers, including internal co-ordination and RFP responses
- Own the Business Development and Financial Performance of these clients
- Own the Contract Renewal process for these Customers including negotiating contracts
- Drive new business growth through greater Customer Advocacy and reference-ability
- Ensure effective monitoring of risk of Client Revenue (ARR) and Customer Satisfaction
- Relationship Mapping: Maintain senior level relationships across all functions of clients
- Internal stakeholder management within C365 teams to achieve customer goals
- Domestic and some International Travel to maintain customer and internal relationships
- Work closely with operational and product teams to help co-ordinate solutions
- Capture, Review and improve on client interaction through setting KPI’s and account reviews
- Act as a point of escalation for the Customer for issues or feedback
Requirements
- 5 years’ experience in Complex, B2B SaaS Account Management
- Previous experience working in the Aviation industry is preferred
- Experience with Account Mgt Principles: Key Acct Mgt, Acct Planning, Relationship Mapping
- Experience of leading Sales Processes including a grasp of Sales Methodologiesg. MEDDIC
- Commercially minded with strong business acumen, supported by analytical skills
- Detail oriented, driven, able to prioritise efficiently and take initiative
- Ability to build an excellent working relationship with all stakeholders, including Comply365 Management and Operational teams
- At ease working in a fast-paced international environment with different cultures
- Willingness to travel and work extended hours to meet deadlines (when applicable)
- Strong empathy for customer challenges and a passion for travel and technology
- Proven ability to work in a fast-paced global environment
- Excellent verbal and written communication
- Strong presentation skills and ability to effectively communicate technological solutions
- Educated to a diploma/degree level
- Preferable to speak Spanish confidently in a professional work setting (e.g. calls, emails, or meetings).
Benefits
- Flexible work environment
- Unlimited PTO
- Comprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA)
- Paid parental leave (12 weeks primary caregiver, 6 weeks secondary caregiver)
- 401(k) plan with company match
- Ample learning and development opportunities
- Employee referral bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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