Hybrid Junior Client Consultant

at Compass Education

• Job title: Junior Client Consultant
• Job type: Contract
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, North Sydney, Australia

About the role

• Junior Client Consultant at Compass supporting K-12 education with training and exceptional customer support. Empowering schools for better engagement and learning experiences.

Responsibilities

• **Responsibilities & Duties:**
• You will:
• Serve as the primary point of contact for new customers for training of platform to end users, as well as post-go-live support.
• Coordinate and conduct high-quality onsite product demonstrations and training sessions to both small and large audiences.
• Provide a high level of support for customers transitioning from other products.
• Collaborate with the Product team to successfully implement any configuration changes and product enhancements necessary to address priority customer issues.
• Represent the voice of the customer to provide input into the development of new products, and marketing and sales strategies.
• Encourage satisfied customers to make referrals to peer schools.
• Manage overall workflow for implementation & training.
• Have comprehensive knowledge and confidence across our product suite.
• Identify opportunities to sell customer schools additional modules.

Requirements

• **What you'll bring...**
• We are looking for someone who has a great blend of excellent team-working and interpersonal skills. Your positivity and can-do spirit will be evident in the way you present yourself professionally.
• You will also:
• Have excellent public speaking skills along with a high level of written communication.
• Display an enthusiastic, energetic & friendly attitude in all circumstances.
• Have a proven ability to become an expert in complex software packages, and be naturally driven to learn about new modules, solidify current knowledge and stay up-to-date with product updates.
• Be willing and available to travel across the state as required.
• Experience or knowledge of working in schools will be highly regarded.

Benefits

• **What’s in it for you?**
• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support
• **It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.**
• **Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.**
• *Prior To Commencing Employment, You Require:*
• a valid Employee Working With Children Check
• a valid Driver's Licence
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate