Customer Success Manager at RoomRaccoon helping hotel partners maximize value and drive growth opportunities. Collaborating with various departments to ensure a seamless customer journey and product usage.
CG
Hybrid Customer Success Working Student – Controlling SaaS
Posted 4 months ago
About the role
- Customer Success Werkstudent supporting clients through project management and customer satisfaction in controlling SaaS solutions at Companyon Analytics in Düsseldorf.
Responsibilities
- Client-specific project management including planning, execution and coordination
- Ensuring a high level of customer satisfaction through competent consulting in close collaboration with the product, tech and sales teams
- Supporting our customers in video calls, by phone and email
- Helping shape the Customer Success (CSM) function
Requirements
- Currently enrolled in a degree program in Business Administration (BWL), Business Informatics (Wirtschaftsinformatik) or a related field; based in the Rhine-Ruhr region
- Passion for communication and customer-focused solutions
- Drive to make things happen — self-reliance, flexibility and commitment
- Business-fluent German (spoken and written)
Benefits
- Competitive compensation package
- Flexible working hours and option for remote work
- Attractive office location in the Medienhafen, Düsseldorf's startup hub
- Diverse opportunities for personal and professional development
- Work in an agile, motivated team with flat hierarchies and fast decision-making processes
- Excellent work culture in a dynamic, fast-growing and innovative startup
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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