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About the role
- Neighbourhood Delivery Manager leading team in delivering housing management services across defined area. Collaborative role integrating neighbourhood services with other business divisions in a hybrid work environment.
Responsibilities
- To lead and manage a team, working collaboratively with other teams to deliver housing management services to customers living in a defined geographical area.
- To collaborate with colleagues and integrate the neighbourhood service with other parts of the business, including the Asset Management and Property Services division in order to ensure customers receive a seamless service.
- To deliver services of high quality, replicating high standards continually, achieving and exceeding performance targets.
- Provide subject matter expertise in housing management for a defined geographical area and provide housing management services to all customers to agreed targets and standards.
- Ensure compliance with all relevant regulatory standards.
- Be accountable for voids performance in each of your neighbourhoods ensuring that performance targets are met.
- Directly deliver tenancy services (lettings, allocations, tenancy management and estate management) and work with other teams to customers’ needs are met.
- Listen to customers, develop good working relationships and provide opportunities for customers to become involved and influence service provision and scrutinise performance at neighbourhood level.
- Manage the budgets, resources and priorities of the team ensuring effective and efficient use of resources to deliver agreed performance targets and customer satisfaction.
- Drive culture change based on the stated culture and priorities of the Housing Services and Community Engagement division.
- Identify, build and develop an extensive network of external partnerships to ensure that the interests of the organisation are served.
Requirements
- Experience of leading a team to high level performance.
- Experience of delivering high levels of customer service.
- Experience of housing management in a broad range of specialisms.
- Experience of working with and influencing external partners.
- Experience of producing operational plans and then successfully delivering on those plans.
- Experience of interpreting complex data and using it to inform business decisions.
- Experience of leading and developing people.
- Experience of working proactively to develop services and improve customer satisfaction.
- IT skills – Proficient in the use of Microsoft office.
- Permission to work in The Republic of Ireland.
- Educated to degree level or equivalent experience.
- A full, clean driving licence and access to your own vehicle.
- A relevant professional qualification is desirable.
Benefits
- 22 Days Annual Leave + 3 Company Privilege Days
- Annual leave increase to 30 days linked to length of service
- Generous Company Pension Contributions (up to 12% employer contribution)
- Income Protection
- Paid Sick leave Scheme
- Educational Assistance Program
- Paid Study & Exam Leave
- Employee Assistance Program (EAP Scheme)
- Life Cover/Death in Service
- Paid Professional Subscription
- Hybrid-Working
- Free Annual Colleague Health Screening
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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