Customer Success Associate leading client engagement and satisfaction for nebulaONE. Collaborating across teams to address client needs and promote product value.
About the role
- Senior Client Success Manager at Collinson, enhancing client engagement and optimizing product success within the travel ecosystem. Collaborating cross-functionally to drive client satisfaction and product-led strategies.
Responsibilities
- Owning client success outcomes, ensuring high client satisfaction, adoption, and product engagement.
- Championing the client voice to influence product roadmaps and feature prioritization.
- Developing tailored client product roadmaps aligned with client goals and company OKRs.
- Driving client-centric product partnerships and identify new product opportunities.
- Support insight-led decision-making through integration of client and market data (Client 360).
- Leading product adoption and migration efforts across global client ecosystems.
- Collaborating with cross-functional teams to align on client needs and represent them at senior levels.
- Tracking and reporting ROI to ensure value from product innovation and development efforts.
- Contributing to product-market fit assessments across the global roadmap pipeline.
- Leading cross-functional initiatives and manage multi-stream projects as needed.
- Assisting with testing, product setup, feedback loops, and client troubleshooting.
- Helping scale the Product Client Success function by creating repeatable, high-quality processes.
Requirements
- Proven results in a Client Success or Product Client Success role, ideally within a high-growth or product-led B2B environment.
- Experience working within or closely alongside Product, Marketing and Commercial teams to deliver product adoption and related strategies.
- Understanding of Client Product-Led Growth and how it supports sales, retention, and our roadmap development.
- Experience working with major enterprise clients, partnerships, and/or global platform businesses in either the B2B or consumer travel space or financial industry (preferred, but not essential).
- Familiarity, but not being tied down, with agile delivery models
- Demonstrated ability to deliver high-impact client product experiences across diverse portfolios at scale.
- Comfort working across global and virtual teams, with an appreciation for regional nuance and cultural dynamics.
Benefits
- Opportunity for professional development
- Environment where our people have the opportunity to achieve their full potential
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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