Hybrid Project Support Analyst

at Coles Group

• Job title: Project Support Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hawthorn East, Australia

About the role

• Project Analyst responsible for governance and optimization of PMO tools within Coles Group. Supporting effective portfolio management and driving data-led decision making.

Responsibilities

• Provide day‑to‑day administration and operational support for the Clarity PPM tool across projects, programs, and portfolios.
• Maintain high‑quality, accurate data in Clarity, including projects, investments, tasks, milestones, resources, financials, and custom attributes.
• Manage user access, roles, and permissions in alignment with governance standards.
• Troubleshoot and resolve system issues, escalating to technical teams or vendors as needed.
• Ensure accurate setup and ongoing maintenance of project, program, and portfolio records.
• Support updates to schedules, resource allocations, actuals, forecasts, and financial information.
• Monitor compliance with required Clarity fields, lifecycle gates, and data completeness standards.
• Perform regular data validation and reconciliation to enable high‑quality portfolio reporting.
• Produce standard and ad‑hoc Clarity reports, dashboards, and portlets.
• Support financial, resource, and portfolio‑level reporting for governance forums and senior leadership.
• Ensure reporting outputs are accurate, timely, and aligned to PMO and portfolio standards.
• Support the configuration of Clarity attributes, workflows, templates, and enhancements within governance guidelines.
• Contribute to testing, release validation, and deployment activities for tool updates.
• Develop and maintain Clarity process documentation, training materials, and user guides.
• Identify opportunities to improve tool usability, efficiency, automation, and data quality.
• Provide guidance and support to project managers, sponsors, and delivery teams to drive effective and consistent Clarity usage.
• Facilitate onboarding, training sessions, and knowledge‑sharing across the PMO and delivery teams.
• Act as a key liaison between business users, PMO/PPM teams, and technical support groups.

Requirements

• At least 5 years of IT experience within a PMO capability or consulting environment, using waterfall or agile delivery methods, and contributing to large program delivery.
• Strong interpersonal skills and leadership capability, with the ability to communicate effectively across peers, vendors, stakeholders, and senior executives.
• Proven experience managing relationships with senior leaders and influencing outcomes.
• Experience driving continuous improvement initiatives within PMO or PPM environments.
• Excellent analytical and problem‑solving skills, with a strong attention to detail.
• Ability to work independently with minimal supervision.
• Exceptional written and verbal communication skills.

Benefits

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.