Technical Support Specialist in travel tech leading resolutions for partner incidents and conducting complex technical analysis for global customers. Collaborating with internal and external teams to enhance the customer experience.
About the role
- SAP Support Developer focusing on application support and development for clients. Collaborating with functional consultants and troubleshooting technical issues with ABAP and SAP BTP.
Responsibilities
- Primary point of contact for our clients in SAP application support with a focus on development
- Receive, analyze and handle incident and change request support tickets and fault reports via the ticketing tool
- Analyze technical errors in ABAP programs, interfaces, forms and extensions
- Support operation and analysis of extensions and integrations on the SAP Business Technology Platform
- Implement bug fixes, adjustments and support-related changes
- Closely collaborate and coordinate with functional consultants in the support team to analyze and debug technical root causes
- Ensure stable and high-quality operational SAP support in clients' day-to-day operations
- Reproduce, analyze and permanently resolve defects on client systems
- Document solutions, adjustments and technical workarounds
Requirements
- University degree in (business) computer science, business administration, or a comparable IT qualification with a strong understanding of processes
- Several years of experience in SAP development (ABAP, ABAP Objects), ideally with a focus on SAP S/4HANA or S/4HANA Cloud
- Experience with form technologies such as SmartForms, SAPscript or Adobe Forms, and with interface technologies like IDoc, OData, RFC or web services
- Experience with the SAP Business Technology Platform, particularly in extensions, integration and cloud services, is an advantage
- Experience in SAP application support and using ticketing tools
- Analytical, solution-oriented and customer-focused mindset
- Independent, structured and reliable working style
- Team player, resilient and enjoys operational support and customer interaction
- Very good German and English skills, both written and spoken.
Benefits
- Individual training opportunities including SAP certifications
- Open, informal company culture (flat hierarchy)
- Short decision-making processes
- Supportive team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Cloud Support Analyst providing high complexity technical assistance and ensuring service stability for Solo Network clients in their cloud environments.
Provide first - level technical support for desktops and peripherals at Computacenter. Maintain customer satisfaction and coordinate technical work activities in a dynamic environment.
Change Analyst responsible for executing change management tasks and engaging with change requestors in IT infrastructure projects for a global team.
Delivering technical support for clients using Onit’s AI - driven legal operations platform. Collaborating with users, resolving issues, and ensuring seamless product functionality.
Manager leading technical support team at Cloudflare. Ensuring operational excellence, team development, and customer satisfaction in a hybrid work environment.
Provide first level IT support for Atlantic Health System staff and customers. Document incidents, resolve requests, and collaborate with team members for effective support.
IT Support Technician providing high - level onsite support at client’s offices in Madrid. Focused on delivering solution - oriented professional service in demanding corporate environments.
Customer Support Engineer managing customer technical requests in renewable energy sector. Provide support via calls and emails, project modifications, and data - driven solutions.
Level 1 IT Help Desk Support Engineer in a collaborative environment for an MSP. Supporting diverse clients, troubleshooting issues, and ensuring high service quality.