Hybrid Deskside Support Analyst

at Nth Degree

• Job title: Deskside Support Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $68,000 - $78,000 per year
• Degree requirement: Associate's Degree
• Tech skills: ITSM
• Location requirements: Hybrid, Duluth, United States

About the role

• Deskside Support Analyst providing dedicated IT support for executive staff at Nth Degree. Involves managing hardware and software, and educating users on technology.

Responsibilities

• Serve as first point of contact for end users
• Report to and work directly with Executive Staff
• Manage, support, and maintain IT infrastructure including, but not limited to: hardware (PCs, laptops, peripherals, phones) and software (Microsoft, Intune MDM, Office365, VPN, Sophos Endpoint, Papercut Pro)
• Create, track, update cases in service delivery system
• Manage end user incidents and service requests in service delivery system
• Setup and deploy user systems for our staff across the country
• Educate end users on how to leverage technology for better efficiency
• User administration in a Hybrid AD environment that is multi-forest
• General Office365 user management
• Maintain asset inventory of computers, monitors, keyboard, mice, etc... on site and inside ITSM/CMDB
• Communicate with internal Service Desk for knowledge sharing, training, and skill development
• Ability to work after hours, including weekends and holidays to support on-call rotation
• Assist System Administration and Engineering team with projects.

Requirements

• 2+ years of IT support experience, level 2 or higher preferred
• Basic understanding of PowerShell
• Deep understanding of hardware and software issues within a managed device environment
• Associate’s degree in computer science, Computer Information Systems, or equivalent combination of education and experience required
• AZ-900 and MS-900 certifications are preferred, but a similar skillset is all that is required
• ITIL-4 Practitioner, or at least a solid understanding of ITIL Processes
• Demonstrate an active interest in learning new skills and certifications
• Possess a valid driver's license and willingness to travel to other office locations.

Benefits

• Health insurance
• Flexible work arrangements
• Professional development