Senior Product Manager for SD - WAN shaping Secure Networking Services and driving adoption of solutions in a competitive market. Collaborate with teams to refine services and roadmap for customer efficiency.
About the role
- Own the Identity Verification platform strategy and execution at Coinbase. Collaborate with teams to ensure secure and scalable identity verification solutions.
Responsibilities
- Own the end-to-end Identity Verification platform strategy, roadmap, and execution
- Drive platformization efforts to enable CUJ owners to configure IDV requirements, decision rules, and vendor preferences self-serve
- Manage vendor relationships and optimize routing across IDV vendors (Onfido, Au10tix, Persona, etc.) to maximize success rates, minimize fraud, and optimize costs
- Lead initiatives to combat synthetic fraud and AI-generated identity attacks through new detection features, challenges, and e-ID integrations
- Deliver composable IDV components (document collection, liveness, facematch, motion) that can operate independently for various CUJs
- Partner closely with Engineering, Design, Risk, Compliance, and CX to deliver world-class IDV experiences
- Define and track key metrics including IDV success rates, fraud rates, P90 processing time, and contact rates
- Build and ship developer-friendly APIs, SDKs, testbench tooling, and observability to accelerate product team integrations
Requirements
- 7+ years of product management experience, with significant experience in Identity, Verification, Trust & Safety, or adjacent domains
- Experience building and scaling platform products with self-serve configuration, APIs, and SDKs
- Strong technical aptitude with the ability to partner effectively with engineering on complex backend systems and vendor integrations
- Experience with vendor management, including performance evaluation, contract negotiation, and multi-vendor routing optimization
- Demonstrated ability to balance competing priorities across fraud prevention, user experience, and cost optimization
- Strong analytical skills with experience defining and tracking success metrics
- Excellent written and verbal communication skills; ability to influence cross-functional stakeholders
- Experience working in a regulated environment (fintech, payments, or similar)
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, vision and 401(k))
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